One view for customer conversations
Chatweb helps your team manage conversations from website chat and supported messaging channels without jumping between too many tools.
All Features
Customer Conversation Hub
Bring conversations from your website and supported messaging channels into one AI-assisted workspace.
Customers do not contact your business from one place anymore. They ask questions on your website, send messages through Facebook Messenger, reply on Instagram, or reach out through LINE in markets where it is common. Chatweb helps your team keep these conversations organized while AI handles repetitive questions before a human needs to step in.
AI-assisted first response
AI can answer common questions about services, products, pricing, policies, booking, or support based on your business data.
Channel-aware conversation handling
Different channels behave differently. Website visitors may be browsing, Messenger users may expect quick replies, and LINE users may prefer concise updates. Chatweb helps adapt the flow to the context.
Human handoff with context
When a customer needs personal support, Chatweb can pass the conversation to your team with the key details already collected.
Key workflows
Answer website product or service questions.Capture inquiries from Facebook Messenger and Instagram.Support LINE conversations where enabled.Route high-intent leads to sales or support.Keep conversation context when a human takes over.
Best for
- Businesses receiving messages from multiple channels.
- Teams that miss customer messages outside business hours.
- Service businesses, e-commerce shops, clinics, real estate teams, and education providers.
- Companies that want AI and human support to work together.