Product guidance
Answer questions about product details, materials, use cases, service packages, sizes, and suitable options.
All Features
E-commerce Product Guidance
Answer product questions, explain policies, guide shoppers toward the right choice, and capture purchase intent.
Online shoppers need fast answers before they buy. Chatweb helps answer repetitive product questions and capture purchase intent before customers leave.
Shopping policy support
Explain shipping, returns, payment methods, warranty, and purchase conditions based on the business data you provide.
Purchase intent capture
Record interested products, quantity, contact details, and notes so your sales team can follow up.
Human handoff
Route discount requests, complex products, urgent buyers, or out-of-policy questions to staff.
Beyond the website
Support product conversations from Instagram, Facebook Messenger, and website chat more consistently where channels are configured.
Key workflows
Product Q&APolicy guidancePurchase intent captureStaff handoffSupported channel follow-up
Best for
- Online stores
- Social commerce teams
- Brands with repeated product questions
- Teams that need after-hours inquiry capture