Privacy Policy

1. Welcome to Chatweb!

Welcome to Chatweb, a product of AIFusionLab Co., Ltd. We are committed to protecting your personal information and complying with data privacy regulations. This Privacy Policy describes how we collect, use, store, and protect your information when you use the Chatweb website and services.

2. What Information We Collect From You

Information You Provide
  • Personal information when registering an account (name, email, phone number, address, etc.).
  • Payment information (if you use paid services). Note that we do not store your credit card information on our systems.
  • Content you upload (documents, images, videos, etc.)
  • Communication information when you use the chatbot and interact with us (chat messages, emails, etc.)
Information Collected Automatically:
  • IP address, browser type, operating system, device information, etc.
  • Data on how you use the website and services (pages you visit, access time, actions on the site, etc.).
  • Cookies and similar tracking technologies (see "Cookie Policy" below for details).

3. How We Use Information

To provide and improve Chatweb services, including:
  • Managing your account and verifying users.
  • Providing chatbot services, supporting customer interaction.
  • Analyzing and improving website performance, chatbot and service efficiency.
  • Sending notifications, updates, and service-related information.
Other legitimate actions:
  • Responding to your requests, inquiries, or support needs.
  • Analyzing user behavior and trends to improve the experience.
  • Preventing fraud and violations of policies.
  • Complying with legal requirements.

4. Information Sharing Policy

  • We may share your information with third parties to provide services (e.g., Stripe payment services), comply with the law, protect our rights, or with your consent.
  • We promise not to sell, rent, or disclose your personal information to third parties for advertising purposes without your consent.

5. Data Protection Policy

  • We implement appropriate security measures to protect your information from unauthorized access, loss, or alteration.
  • However, no data transmission method over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security for your information.

6. Cookie Policy

Cookie Type
Purpose
Analytics and Performance Cookies
We use cookies and similar tracking technologies to collect information about how you use the website to optimize the user experience and improve the performance of the Chatweb chatbot on the website.
Control Cookie Settings
You can manage and control the use of cookies through your browser settings. We may use third-party cookies (such as Google Analytics) to analyze traffic and user behavior on the website.

7. Credit Card Information

  • We do not store your credit card information. Payment processing is handled by trusted third parties such as Stripe.

8. Your Rights

  • You have the right to access, correct, or delete your personal information.
  • You have the right to restrict or object to the processing of your information.
  • You have the right to complain about the processing of your information.
  • You have the right to withdraw your consent at any time.

9. Changes to the Privacy Policy

  • We may update this Privacy Policy from time to time. Any changes will be posted on the website.

10. Contact Us

  • If you have any questions about this Privacy Policy, please contact us via email: [email protected]