Chatweb legal
Privacy Policy
1. Welcome to Chatweb!
Welcome to Chatweb, a product of AIFusionLab Co., Ltd. We are committed to protecting your personal information and complying with data privacy regulations. This Privacy Policy describes how we collect, use, store, and protect your information when you use the Chatweb website and services.
By using Chatweb, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.
2. What Information We Collect
2.1 Information You Provide
- Account Information: Personal information when registering an account (name, email, phone number, address, etc.).
- Payment Information: Payment details if you use paid services. We do not store your credit card information on our systems; all payment processing is handled by Stripe or PayPal.
- Content You Upload: Documents, images, videos, and other files you upload to the service.
- Communication Data: Chat messages, emails, and other communications when you interact with our chatbot or contact support.
2.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device type, and identifiers.
- Usage Data: Pages you visit, access times, actions on the site, and interaction patterns.
- Cookies & Tracking: We use cookies and similar technologies to improve your experience. See Section 7 for details.
2.3 Information from Third-Party Services
- Google Sign-In: When you sign in with your Google account, we collect and store your name, email address, profile picture, and Google Account ID for authentication and account linking.
- AI Agent & Google Services Integration: When you instruct Chatweb's AI Agent to interact with Google resources such as Gmail, Google Drive, Google Calendar, or other Google services, Chatweb requests the necessary additional permissions for that specific action or service. You are informed of the permissions requested and can revoke them at any time via Google Account Permissions.
- Google Analytics: We use Google Analytics to collect anonymous usage data such as pages visited, session duration, and device type. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
- Google API Services User Data Policy: Chatweb's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
- Google OAuth Permissions Requested: For Google sign-in, we request only openid, email, and profile. Additional Google API permissions are requested on demand only when you initiate an AI Agent action requiring access to those services.
3. How We Use Information
We use your information to:
- Provide and maintain Chatweb services, including account management and user verification.
- Deliver chatbot services and support customer interactions.
- Process payments for paid features through Stripe or PayPal.
- Analyze and improve website performance, chatbot efficiency, and user experience.
- Send notifications, updates, and service-related communications. You may opt out of non-essential communications at any time.
- Respond to your requests, inquiries, and support needs.
- Prevent fraud, abuse, and violations of our policies.
- Comply with legal obligations and regulatory requirements.
Legal Basis for Processing (GDPR)
- Contractual Necessity: Processing required to deliver the services you have requested.
- Consent: Where you have given explicit consent, including Google Sign-In authorization and marketing communications.
- Legitimate Interests: For fraud prevention, security improvements, and analytics, where our interests do not override your fundamental rights.
- Legal Obligation: Where processing is required to comply with applicable laws and regulations.
4. Information Sharing Policy
We do not sell, rent, or disclose your personal information to third parties for advertising purposes.
We may share your information with third parties only in the following circumstances:
- Service Providers: Trusted third parties that help us operate our services, including Stripe and PayPal for payment processing, Google for authentication and analytics, and AI service providers such as OpenAI, Anthropic, or similar providers to power chatbot and AI Agent functionality. These providers may process content submitted to the chatbot or AI Agent solely to generate responses and execute requested actions.
- Legal Requirements: When required by law, regulation, legal process, or government request.
- Protection of Rights: To protect our rights, property, safety, or that of our users or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- With Your Consent: When you have explicitly agreed to the sharing.
5. Data Protection & Security
We implement industry-standard security measures to protect your information from unauthorized access, loss, or alteration, including:
- Data in transit is protected using TLS encryption.
- Data at rest is encrypted using AES-256.
- Access to personal data is restricted to authorized personnel only through role-based access controls.
- However, no data transmission method over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
- In the event of a data breach, we will notify affected users as required by applicable law.
6. Data Retention & Deletion
We retain your personal information for as long as your account is active or as needed to provide our services.
If you wish to delete your account, you may request deletion by contacting us at support@chatweb.io.
Upon receiving a valid deletion request, we will permanently remove your personal data within 30 days, except where retention is required by law.
Anonymized or aggregated data that cannot identify you personally may be retained indefinitely for analytics purposes.
7. Cookie Policy
When you first visit Chatweb, we request your consent before setting non-essential cookies such as analytics and preference cookies. You may withdraw your consent at any time through your browser settings or by contacting us at support@chatweb.io. Withdrawing consent for non-essential cookies will not affect essential cookies required for the website to operate.
7.1 Types of Cookies We Use
- Essential Cookies: Required for the website and chatbot to function properly, including authentication and session management.
- Analytics Cookies: Used by Google Analytics to collect anonymous usage data and improve our services.
- Preference Cookies: Remember your settings and preferences for a better experience.
7.2 Controlling Cookies
You can manage and disable cookies through your browser settings. Disabling essential cookies may affect the functionality of our services.
8. Credit Card Information
We do not store your credit card information on our systems. Payment processing is handled by trusted third parties such as Stripe and PayPal.
9. Your Rights
Depending on your location, you may have the following rights:
For EU/EEA users, you have rights under the General Data Protection Regulation (GDPR). For California residents, you have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information.
To exercise any of these rights, please contact us at support@chatweb.io.
If you signed in using Google, you can revoke Chatweb's access to your Google account at any time by visiting Google Account Permissions. Revoking access will sign you out of Chatweb but will not delete your Chatweb account or data. To permanently delete your account, please contact us at support@chatweb.io.
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information and account.
- Restriction: Request restriction of processing of your information.
- Objection: Object to the processing of your information for specific purposes.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
- Withdraw Consent: Withdraw your consent at any time where processing is based on consent.
- Complaint: Lodge a complaint with a supervisory authority.
10. Children's Privacy
Chatweb is not intended for children under the age of 13 in the United States or under the age of 16 in the EU/EEA. We do not knowingly collect personal information from children below these applicable age thresholds.
If we become aware that we have collected data from a child under the applicable age threshold, we will take steps to delete it promptly.
If you believe we have inadvertently collected information from a child, please contact us.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated "Last Updated" date.
Significant changes will be communicated to users via email or a prominent notice on our website.
Your continued use of Chatweb after changes are posted constitutes acceptance of the updated policy.
12. International Data Transfer
Chatweb is operated by AIFusionLab Co., Ltd., headquartered in Vietnam. Your personal information may be processed and stored on servers located in Vietnam or other countries where our service providers operate, including Google Cloud, Stripe, and PayPal.
When we transfer your data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws, including Standard Contractual Clauses for transfers from the EU/EEA.
By using Chatweb, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: support@chatweb.io
- Company: AIFusionLab Co., Ltd.
- Address: Floor 11, Viet A Building, 9 Duy Tan, Cau Giay, Hanoi 122000, Vietnam