Beauty & wellness
Illustrative use case
Bloom Wellness
"Many customers ask about pricing, treatments, and available times in the evening. Chatweb helps us capture booking intent even when our front desk is offline."
Key Results
+38%
More after-hours booking requests captured.
-54%
Fewer repetitive questions about pricing, treatments, and appointment policies.
2.4x
More conversations captured with service interest and preferred time.
The Challenge
Bloom Wellness received the same questions every day across its website, Instagram, and Messenger: service pricing, treatment duration, availability, cancellation policy, and which treatment was suitable for each need. Many customers reached out in the evening or on weekends, when the front desk could not always reply immediately.
In beauty and wellness, delayed replies can quickly reduce booking intent. Customers often compare multiple providers and choose the one that answers first.
The Solution
Bloom Wellness used Chatweb AI Agent across its website and messaging channels to answer common questions and capture booking requests.
The AI Agent was configured with service descriptions, treatment duration, price ranges, appointment policies, and frequently asked questions. When a customer wanted to book, Chatweb collected the service of interest, preferred time, name, and contact details for the staff to confirm.
The main flows included:
- Service guidance based on customer needs.
- Pricing, duration, and appointment policy answers.
- After-hours booking request capture.
- Contact collection for confirmation.
- Human handoff for sensitive or detailed consultation cases.
The Results
With Chatweb, Bloom Wellness no longer had to rely entirely on staff being online to capture booking intent.
Customers could explore services, ask basic questions, and leave booking requests at any time. The front desk started each day with clearer appointment requests instead of scattered messages that needed to be sorted manually.
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