HarborPoint Realty

The Challenge

HarborPoint Realty received steady interest through its website and Facebook Messenger, but many inquiries were incomplete. Prospects often asked broad questions without sharing budget, preferred area, property type, or buying timeline.

The sales team had to collect basic information manually before any meaningful consultation could begin. When inquiries came in after hours or during weekends, high-intent prospects could easily go cold.

The Solution

HarborPoint Realty used Chatweb AI Agent across the website and Messenger to qualify real estate inquiries directly in the channels prospects already used.

The AI Agent collected key information before handing leads to the team: buy or rent intent, budget, preferred location, property type, timeline, and contact details.

The main flows included:

• Buyer and renter intent capture.
• Budget, location, property type, and timeline questions.
• Answers to common project and service questions.
• Lead classification based on clarity and urgency.
• Handoff to the sales team with useful context.

The Results

With Chatweb, HarborPoint Realty received more qualified inquiries with useful context attached.

The sales team could start follow-up conversations faster because key details were already collected. After-hours inquiries were also captured instead of being lost, giving the team a better chance to follow up while intent was still fresh.