Context-aware handoff
When AI passes a conversation to your team, the customer history and collected information remain available.
All Features
Human Handoff
Let AI handle routine questions and pass complex or high-intent conversations to your team with context.
AI should not handle every conversation alone. Some customers need personal advice, negotiation, support, or a human decision. Chatweb helps AI collect the first layer of information, answer routine questions, and pass the conversation to your team when human support is needed.
Trigger-based escalation
Handoff can happen when the customer asks for a human, when AI lacks enough information, or when a workflow requires approval.
Lead and support routing
Conversations can be routed by intent, channel, or business rules where supported.
Better customer continuity
Customers should not have to repeat everything after a human joins.
Key workflows
Escalate complex product questions.Pass hot leads to sales.Route support issues to the right team.Ask for confirmation before sensitive actions.Keep context across AI and human replies.
Best for
- Teams that want automation without losing human control.
- Sales/support teams with many repetitive questions.
- Businesses that need human approval for sensitive cases.
- Service teams that care about customer experience.