Omnichannel conversations
Support conversations from your website and messaging channels such as Facebook Messenger and Instagram, depending on your setup.
All Features
AI Agent Capabilities
Answer questions, capture intent, collect contact details, and hand off important conversations with context.
Chatweb goes beyond simple Q&A. It gives your business an AI Agent layer for repetitive customer conversations, lead capture, booking requests, product guidance, and human handoff.
Knowledge-based AI answers
Use your website, documents, FAQs, and approved business content so the AI can answer common questions more consistently.
Lead capture and qualification
Ask for contact details, needs, budget, location, service type, or preferred appointment time before your team follows up.
Booking and consultation requests
Collect structured request details in chat so your team can confirm the next step faster.
Product and service guidance
Answer product questions, explain policies, guide customers to the right offer, and capture purchase intent.
Human handoff
Route complex, sensitive, or high-intent conversations to your team with the conversation context preserved.
Safe automation
Use controlled workflows, confirmation, and custom setup for actions that need business approval.
Insights and improvement
Review common questions, friction points, lead quality, and conversations that need better content or process support.
Key workflows
Automatic Q&ALead captureBooking requestsConversational sellingHuman handoffOmnichannel follow-up
Best for
- SME websites
- Service businesses
- E-commerce teams
- Real estate and education teams
- Clinics and beauty businesses
- B2B service teams