B2B SaaS
Illustrative use case
FlowDesk
"Chatweb helps prospects understand the basics, ask better questions, and book demos with more context."
Key Results
+44%
More demo requests with complete context.
-39%
Fewer repetitive product questions for sales and support.
31%
Leads pre-qualified by need before consultation.
The Challenge
FlowDesk received product questions about features, pricing, integrations, security, and implementation through its website and messaging channels.
Sales reps often had to ask for company size, use case, current tools, integration needs, and timeline before deciding whether a demo was a good fit.
The Solution
Chatweb answered common product questions, explained typical use cases, and collected pre-demo context.
The AI Agent asked about team size, current workflow, pain points, required integrations, and expected timeline before routing qualified demo requests to sales.
The main flows included:
- Answer feature, pricing, integration, and implementation questions.
- Collect demo request details.
- Pre-qualify leads by use case and company size.
- Route qualified prospects to sales with a summary.
The Results
FlowDesk received demo requests with better context and reduced repetitive product questions.
Chatweb did not replace consultative selling. It helped prospects self-educate and helped sales start calls with more useful information.
Turn product questions into better demo requests
Use Chatweb to educate prospects, qualify demand, and prepare sales conversations.