Dental clinic
Illustrative use case
ClearSmile Dental
"Chatweb helps us answer common questions and capture appointment requests even when our front desk is offline."
Key Results
+36%
More appointment requests captured in the initial rollout.
-58%
Fewer repetitive questions handled manually.
24/7
Inquiry capture outside business hours.
The Challenge
ClearSmile Dental received many repetitive questions about services, estimated pricing, treatment steps, appointment availability, and preparation before visits.
Many inquiries came through the website, Facebook Messenger, and Instagram after business hours. Slow response often meant potential patients moved on before the front desk could follow up.
The Solution
Chatweb was connected across the website and messaging channels to provide first-line answers and capture appointment intent.
The AI Agent collected the visitor's name, contact details, service interest, and preferred appointment time before routing the conversation to the clinic team. Medical or complex questions were handed off to human staff.
The main flows included:
- Answer common service and process questions.
- Capture appointment requests from website and social channels.
- Collect contact details and preferred times.
- Route complex or clinical questions to staff.
The Results
The clinic reduced repetitive front-desk workload and started each morning with a clearer list of people to follow up.
Chatweb did not replace clinical consultation. It helped the team respond faster, collect structured appointment requests, and avoid losing high-intent visitors after hours.
Help your clinic respond faster
Use Chatweb to capture appointment requests and common questions across your digital channels.